Legal
Terms of Service
Effective MMXXVI · Last updated MMXXVI
The agreement
These terms govern your relationship with Forefront Health, Inc. ("Forefront," "we," "us") when you apply for membership or use our services. By submitting a membership application or using the dashboard, you agree to these terms.
What Forefront is — and isn't
Forefront is a preventive medical practice that provides diagnostic testing, longitudinal biomarker tracking, written protocols, and access to clinicians and coaches. We are not a substitute for emergency care, primary care, or treatment of acute disease. For medical emergencies, call 911 or proceed to the nearest emergency department.
Lab specimens are drawn and processed through Labcorp's network of CLIA-certified patient service centers. Forefront orders, interprets, and acts upon the results; Labcorp performs the laboratory analysis.
Membership & payment
Forefront membership is a flat annual fee, paid in advance or in installments. Membership is cash-pay and HSA / FSA eligible. Insurance may be applied to qualifying specialty testing during your intake; insurance is never required for membership itself.
You may cancel your membership at any time. Pro-rated refunds are issued for the unused portion of your annual term, less the cost of services already rendered (panels drawn, protocols delivered).
The clinician relationship
By becoming a member, you establish a clinical relationship with a Forefront physician licensed in your state of residence. Your physician orders your panels, signs your protocols, and is available for consultation. Forefront does not provide care in states where we are not licensed; if you relocate, we will work to transition you to a licensed provider in your new state.
Specialty testing & referrals
Some specialty assays from Labcorp's catalog are recommended only with specific clinical indications. Your Forefront physician will discuss whether a given test is appropriate before ordering it. If your panel surfaces a finding outside the scope of preventive medicine, we may refer you to a specialist or your existing primary care provider. Referrals are billed through the specialist's practice in the usual way.
AI features
Forefront uses AI to surface patterns in your data, draft protocol recommendations, and respond to routine member messages. All clinically material AI output is reviewed by a Forefront physician before it reaches you. You may opt out of AI features at any time; opting out may extend response times and reduce protocol detail.
Limitations of liability
Forefront's liability for any claim arising from your membership is limited to the fees you have paid in the prior twelve months. We make no warranties about specific health outcomes. Preventive medicine reduces but does not eliminate the risk of disease.
Disputes
Any disputes arising from your Forefront membership will be resolved through binding arbitration in the State of New York, except as required by applicable consumer protection law. You retain your right to bring claims in small claims court.
Contact
Questions about these terms: legal@forefront.health. Member support: hello@forefront.health.
Placeholder notice for the Labcorp leadership review: This is a structural draft of the terms of service in Forefront's voice. Production launch requires review by qualified healthcare counsel for compliance with telemedicine laws, state-by-state physician licensing requirements, HIPAA, FDA guidance on clinical decision support software, applicable consumer protection statutes, and the partnership agreement with Labcorp. Do not consider this final legal text.